14 days to decide
Returns & Exchange
If something does not fit or is not what you expected, we will make it right. Your statutory rights as a UK consumer always apply.
Can be returned
- Ready-to-wear suits and dresses in unworn condition
- Tags attached, original packaging intact
- No stains, perfume, alterations or signs of wear
Cannot be returned
- Items made or altered to your own measurements
- Items that have been worn, washed or altered
- Pierced jewellery and sealed hygiene items once opened
Your right to cancel
Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to send the item back. You do not need to give a reason. Unless the item is faulty or incorrect, the cost of return postage is yours.
Size exchange
Free once per order, subject to the replacement size being in stock. You cover the return postage; we cover the cost of sending the new size out to you.
Wrong, damaged or faulty
If we sent the wrong item, or it arrived damaged or faulty, we cover the return postage and either replace it or refund you in full. Under the Consumer Rights Act you have 30 days from delivery to reject a faulty item. A photo of the fault helps us settle the claim straight away.
Refunds
Refunds are issued to the original payment method within 14 days of us receiving the returned item, and usually sooner. You will receive an email confirmation when the refund is processed.
How to start a return
- Email help@wearlibas.com or message us on WhatsApp within 14 days of delivery, with your order number.
- We confirm the return and send you our UK return address.
- Post the parcel back using a tracked service and keep your proof of postage.
- Once received and checked, we dispatch the exchange or process the refund.