Our promise
If something does not fit or is not what you expected, we will make it right. You have 7 days from delivery to request an exchange or return.
What can be exchanged
- Stitched clothing, footwear, bags and accessories in unused condition
- Tags still attached and original packaging intact
- No stains, perfume, alterations or signs of wear
What cannot be returned
- Unstitched fabric that has been cut or stitched — once cut, it cannot be resold
- Items bought on final clearance or marked non-returnable
- Undergarments and pierced jewellery, for hygiene reasons
Wrong or damaged item
If we sent the wrong item, or it arrived damaged, we cover the return shipping and send the correct piece at no extra cost. Please record a short unboxing video where possible — it makes the claim immediate.
Size exchange
Size exchanges are free once per order. You pay only the return courier charge; we cover the cost of sending the new size out to you.
Refunds
For COD orders, refunds are transferred to your bank account or mobile wallet within 5 to 7 working days of us receiving the returned item.
How to start a return
- Message us on WhatsApp (0348 9087576) within 7 days of delivery with your order number and a photo of the item.
- We confirm the return and share the return address.
- Send the parcel back and share the return tracking number.
- Once received and checked, we dispatch the exchange or process the refund.